Versand

Shipping Policy

Effective Date: 26th of April

At Fit IQ, we offer a range of secure and reliable shipping options to ensure you receive your order smoothly and efficiently.
We believe in full transparency—estimated delivery times are clearly displayed at checkout, empowering you to make the best choice for your needs.

Shipping Estimates

Shipping times are provided by our trusted logistics partners.
While we strive to meet all delivery estimates, we cannot guarantee next-day delivery.
Once your order leaves our warehouse, responsibility for the final delivery rests with the shipping carrier.

Should any delays occur, please reach out to us through our Contact Page, and we will work closely with the carrier to resolve the issue promptly.

Free Shipping

We occasionally offer free shipping promotions on qualifying orders, as outlined in our current offers and promotions.
Terms and conditions for free shipping will be clearly specified at the time of promotion.

Pre-Orders

Pre-order delivery times are approximate and dependent on stock arrival from our suppliers.
In rare cases, supplier delays beyond our control may result in later dispatches or partial shipments.
If this occurs, we will inform you promptly and update you on the status of your order.

For any questions regarding pre-orders, feel free to contact us via our Contact Page.

Pre-Order Shipping Times

Please note that shipping estimates for pre-orders may vary and are subject to change based on supplier timelines and logistics circumstances.
Current available shipping options and estimated delivery windows will be presented during checkout.

International and European Orders

International express shipping typically takes 7–12 business days after dispatch, but can take longer if there are delays or customs issues within your country.

Please be aware that global supply chain disruptions may affect shipping times.
When delivering to remote destinations, we recommend allowing the full estimated delivery window to pass before contacting us if your order has not yet arrived.

Return Shipping Costs

  • Faulty Products:
    If you are returning a faulty product within the first 30 days, Fit IQ will cover the return shipping costs (within the European Union).

  • Change of Mind:
    If you are returning an unused item because you changed your mind, you will be responsible for the return shipping costs.

For more details on how to initiate a return, please see our Returns Policy.

Need Help?

If you have any questions regarding shipping or delivery, our customer support team is here to assist you.
Please get in touch with us via support@fit-iq.eu.