Datenschutzerklärung

Cookie and Privacy Policy

Effective Date: 26 of April

Thank you for visiting Fit IQ at www.fit-iq.eu. Your privacy and trust are extremely important to us.
This Cookie and Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
By using our site, you agree to the terms outlined in this policy.

 

Data Controller

Fit IQ
Website: www.fit-iq.eu
Email: support@fit-iq.eu

We are responsible for the processing of your personal data.

 

Information We Collect

We may collect and process the following types of personal data:

  • Contact Information: Name, email address, phone number.

  • Order Information: Billing address, shipping address, payment details.

  • Account Information: Username, password, and user preferences.

  • Device and Technical Information: IP address, browser type, operating system, and browsing behavior through cookies and similar technologies.

  • Marketing Information: Preferences regarding marketing communications.

 

How We Use Your Information

We use your information to:

  • Process, fulfill, and manage your orders.

  • Communicate with you regarding your orders, account, or inquiries.

  • Improve and personalize your shopping experience.

  • Analyze website performance and customer behavior.

  • Send marketing communications (with your consent).

  • Ensure the security and integrity of our services.

  • Comply with legal obligations.

We do not sell your personal data to third parties.

 

Cookies and Similar Technologies

Our website uses cookies to enhance your experience. Cookies are small data files stored on your device.

We use the following types of cookies:

  • Essential Cookies: Necessary for website functionality.

  • Preference Cookies: Store your preferences.

  • Analytics Cookies: Help us understand website usage (e.g., Google Analytics).

  • Marketing Cookies: Enable us to deliver relevant advertising (e.g., Facebook Pixel).

Cookie Consent:
You will be asked to consent to non-essential cookies upon your first visit to our site.

Managing Cookies:
You can control or disable cookies through your browser settings. However, blocking cookies may affect your browsing experience.

 

Legal Basis for Processing

We process your personal data based on:

  • Performance of a Contract: To process your orders and provide customer service.

  • Legitimate Interests: For improving our services and securing our website.

  • Consent: For marketing activities and non-essential cookies.

  • Compliance with Legal Obligations: To meet regulatory requirements.

 

Third-Party Services

We use carefully selected third-party services, including:

  • Payment providers (e.g., Stripe, PayPal)

  • Shipping and logistics partners

  • Marketing and analytics platforms

All third parties are GDPR-compliant and act only under our instruction.

 

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for legal and accounting purposes.

  • Customer data: Up to 5 years after your last interaction.

  • Marketing data: Until you withdraw your consent.

You may request deletion of your data at any time.

 

International Data Transfers

If we transfer your personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

 

Your Rights

Under the GDPR, you have the following rights:

  • Access: Request access to the personal data we hold about you.

  • Rectification: Request corrections to your personal data.

  • Erasure: Request deletion of your personal data.

  • Restriction: Request restriction of processing.

  • Objection: Object to the processing of your personal data.

  • Data Portability: Receive a copy of your personal data.

  • Withdraw Consent: Withdraw your consent at any time.

  • Lodge a Complaint: Submit a complaint to your local Data Protection Authority.

To exercise your rights, please contact us at support@fit-iq.eu.

 

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

 

Updates to This Policy

We may update this Cookie and Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

The latest version will always be available on www.fit-iq.eu.

 

Contact

For questions, concerns, or requests regarding your personal data or this policy, please contact:

Fit IQ
Email: support@fit-iq.eu